Joe Teape: New record system will revolutionise care services

Next year, we’ll be launching a new Electronic Patient Record system across Torbay and South Devon — and I’m genuinely excited about what this means for local people.

This is a big change, and a really positive one. It’s part of our long-term plan to make health and care services more joined-up, easier to use, and better for everyone. But more than that, it’s about making everyday life simpler for the people who rely on us.

At the moment, our teams use lots of different systems to manage care. That can mean repeating your story, waiting longer for results, or having to chase information between services. The new EPR will bring everything together in one place—so your GP, hospital doctor, nurse, therapist or social worker can all see the same up-to-date information and work more closely to support you.

For you, it means fewer delays, fewer forms and fewer frustrations. It means safer care, quicker decisions, and better communication. And in time, it will give you more control—letting you view your own records, book appointments, and message your care team online through the MYCARE app.

We’re also making sure carers are supported. The new system will allow trusted family members or carers to have delegate access to health information, so they can help manage appointments, medications and care plans more easily. This will be a huge help for many people who support loved ones day in and day out.

We’re already seeing the benefits of digital tools in action. Since launching the MyRecovery App earlier this year for people preparing for hip or knee surgery, it’s helped more than 100 people feel more confident and informed before and after their operations, with personalised advice, exercise videos and a way to stay in touch with their care team.

This isn’t just about technology—it’s about people. It’s about helping our staff spend more time with patients and less time on paperwork. It’s about making sure everyone gets the right care at the right time, without unnecessary delays or confusion.

We’re also exploring exciting new tools like virtual reality (VR) in our chronic pain team. VR is already helping some people rebuild strength, improve movement and regain confidence when living with chronic pain—all in a safe, engaging and motivating way. It’s a great example of how digital innovation can make care more personal and effective.

We’re continuing to invest in other digital tools—like remote monitoring for people with long-term conditions and virtual appointments that save time and travel. These changes are already making a difference and we’re working hard to make sure they’re easy to use and accessible to everyone.

We know not everyone is confident with technology and that’s okay. We’re working with community groups and volunteers to support people who need help getting online or using digital services or need reasonable adjustments. No one will be left behind.

Since I came back to Torbay and South Devon, I’ve spent a lot of time talking to patients, carers and staff about what matters most to them. And what I hear again and again is: “Make it simpler. Make it quicker. Make it feel joined-up.” That’s exactly what we’re doing.

We’re proud to be leading the way in Devon, and we’re doing it together—with our NHS teams, local councils, voluntary organisations and most importantly, with you.

Change can be challenging, but it’s also full of opportunity. This is our chance to make a real difference in how we care for everyone — whether you’re managing a long-term condition, caring for a loved one, or just trying to stay well. 

Thank you to everyone helping us make this happen. And thank you to our communities for your support, your feedback and your trust. 

We’re building something better together.