Virgin Media O2 to switch off 3G network in Torquay

Virgin Media O2 has confirmed it will switch off its 3G network in Torquay this summer, as part of its plan to deliver faster and more reliable 4G and 5G connectivity for mobile customers.

Following a successful pilot in Durham earlier this month, the company’s 3G network will be deactivated in Norwich, Telford and Guildford on 16 July, with Torquay to follow on 4 August.

Launched more than 20 years ago, Virgin Media O2’s 3G network now carries less than 3 per cent of all network data—a figure that continues to decline.

By retiring older technology, mobile providers can repurpose spectrum for more efficient 4G and 5G services. Virgin Media O2 has already upgraded masts supporting both technologies in Norwich, Telford, Guildford and Torquay over the past year.

In a statement, the company said the vast majority of its customers already use a 4G or 5G device and will not need to take any action.

Customers who are affected will be contacted directly and informed that they will need a 4G SIM and compatible device to continue using mobile data after the 3G switch-off.

Known vulnerable customers have already been offered a 4G-ready device free of charge. Others who do not currently have a 4G handset or SIM will be offered a new device at a reduced cost.

Customers using networks that rely on Virgin Media O2’s infrastructure—including Tesco Mobile and giffgaff—will also be impacted and are being contacted by their providers.

The company said it is working closely with consumer groups and charities, including the Good Things Foundation, to support a smooth transition.

Those who do not upgrade to a 4G or 5G device before the switchover will still be able to make voice calls and send text messages but will not be able to access mobile data services.

Customers with older or unwanted devices can recycle them through the O2 Recycle scheme and receive payment in return. Virgin Media O2 operates a zero-landfill policy, meaning phones will either be repaired or recycled for parts.

Jeanie York, Virgin Media O2’s Chief Technology Officer, said: “We’re switching off our 3G network to focus our attention and investment on upgrading faster and more reliable 4G and 5G networks that will give our customers a better overall experience.

“While we know that the vast majority of our customers already have a 4G or 5G device and will not have to take any action, our priority is to provide support to those who need it. That is why we are reaching out directly to customers who do not have a 4G or 5G handset and calling those we know are vulnerable to provide information about their next steps. It is important these customers upgrade their handsets in order to continue using mobile data after 3G is switched off.”