Torbay and South Devon NHS Trust introduces same-day appointment booking for urgent care
The new appointment priority service is being introduced in response to growing demand for urgent care services, giving people greater certainty about when they will be seen and helping to reduce waiting times.
People needing urgent care in Torbay and South Devon are being asked to book a same-day appointment directly with Newton Abbot Urgent Treatment Centre, rather than walking in, from Monday, September 28.
According to Torbay and South Devon NHS Foundation Trust, the new appointment priority service is being introduced in response to growing demand for urgent care services. The trust says it will give people greater certainty about when they will be seen, helping to reduce waiting times and manage demand more effectively during busy periods.
People are being asked to call the centre directly on 01626 324631 to book an appointment, which can only be made for the same day. Newton Abbot Urgent Treatment Centre is open from 8am to 8pm, seven days a week, including bank holidays.
The trust said people who walk in without an appointment will be asked to follow the same booking procedure, unless they are assessed to be an emergency. Appointments will be prioritised, meaning walk-in patients could face longer waits, particularly at busy times, unless they need emergency treatment.
The Urgent Treatment Centre assesses and treats a range of urgent but non-life-threatening conditions, including minor injuries such as sprains, strains, cuts, burns, bites and suspected fractures, as well as minor illnesses including tonsillitis, ear infections and uncomplicated urinary tract infections.
The trust said the service is not able to provide ongoing management of long-term conditions, repeat prescriptions, treatment for dental problems or routine wound care and dressing changes. People needing support with a long-term condition, routine wound care or repeat medication are advised to contact their GP practice, while anyone with a dental problem should contact their dentist or NHS 111.
Anyone who is more than 12 weeks pregnant, or who has given birth within the last 28 days and has an urgent concern about their pregnancy or recent birth, is advised to contact the 24-hour maternity triage line on 01803 656588.
Anyone with a life-threatening illness or injury should continue to call 999 or attend the nearest emergency department.