Top health and wellbeing award for Paignton care home

Torbay Weekly

A Paignton care home has won a top award for its work throughout the Covid pandemic.

Grange-Lea Residential Care Home in Preston Down Road has received the South West Care Homes Award for health and wellbeing for the outstanding work staff delivered and continue doing throughout the pandemic.

Registered manager Nikki Tucker-Stone, who has worked at Grange-Lea for almost 25 years, said she is blessed to have such a motivated and committed team, whose focus throughout remained on the wellbeing of residents.

Nikki says her team immediately became inventive in suggesting ways of supporting residents' wellbeing and ensuring the highest quality care and support.

The team at Grange-Lea RCH identified early on in the pandemic an ongoing priority not just to be alive, but to live, said Nikki.

"Social engagement, activities, supporting people in the home to have stimulating activities has always been a priority, and this proved more tricky during lockdowns, and with continued measures in place on visiting," she said.

"The team at Grange-Lea promptly put in place extra mobile phone support to help people keep in touch with loved ones on the phone and with video calls, and were one of the first care homes to build a Covid-secure visiting booth.

"Garden singers, barbecues, residents parties, visits from ice cream vans, bingo evenings, exercise and engaging daily activities have been continued throughout to ensure the people living here feel part of a community, are engaged, feel motivated, and have fun!

"A member of the care team with hairdressing experience took on supporting hairdressing to keep people feeling good about themselves, and our two chefs have supported with delicious, nutritious tasty meals, party food and birthday cakes galore, as well as helping in cooking, gardening and crafting activities at a time indoor visiting activity support was limited.

"As soon as restrictions were lifted and visiting was more freely allowed, Grange-Lea took on two extra visiting coordinators to ensure we could accommodate much-needed regular visits for family and friends of our residents.

"We had 16 visiting slots available seven days a week to support our residents to maintain such important relationships with their loved ones and the wider community.

"By having dedicated staff to support this, we can ensure they are managed safely, infection control is well maintained, and the wellbeing of our residents and their families is well met, without it impacting on the rest of the service.

"Staff wellbeing has been a priority throughout with an open-door policy to management team, supervision and wellbeing discussions held regularly, and team support chats to ensure the staff can reach out, and share concerns at a time that social care has been tough emotionally.

"Grange-Lea RCH has always prided itself on having a Grange-Lea family - the team, residents and residents' families and friends.

"To support this, regular newsletters were sent out to keep staff and families updated on the home, Facebook posts shared to show snap shots of what's going on, and the extra phones to help keep in touch with loved ones.

"Grange-Lea has always tried to look on the bright side of life, focused on nutrition, exercise, activities, continued staff training and development, listened to the priorities of those living here and families and responded promptly as able.

"Grange-Lea is currently working on uplifting the environment with the communal lounges, gardens and corridors being our next projects to further enhance our service and living experience."

Grange-Lea is currently recruiting staff to join its friendly and dynamic team. Call Nikki on 01803 522342