Shielding Hub team praised for making 8,000 calls to Torbay residents

Praise for the Shielding Hub from Steve Parrock of Torbay Council and Liz Davenport from Torbay and

Praise for the Shielding Hub from Steve Parrock of Torbay Council and Liz Davenport from Torbay and South Devon Foundation NHS Trust - Credit: Archant

A joint NHS and local authority team supporting vulnerable people during the pandemic have been thanked by the chief executives of Torbay and South Devon NHS Foundation Trust and Torbay Council.

The work of the Shielding Hub has rocketed since it was set up more than a month ago in response to the Covid-19 pandemic.

Initially, 3,400 people were identified by the NHS as vulnerable and needing extra support while following advice to 'shield' at home for 12 weeks.

Essential supplies, wellbeing checks and healthy lifestyle advice have been given.

However, this support has increased as the hub has been in contact with more people in need.

The call centre has made more than 8,000 calls in about a month, with over 5,800 people now on the database.

Liz Davenport, trust chief executive, was joined by council chief executive Steve Parrock in visiting the team at work in Torquay Town Hall.

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She said: 'The Shielding Hub has been doing a fantastic job since the beginning of lockdown, supporting the more vulnerable people of our communities and those who have been advised to stay in their homes to protect themselves during the pandemic.'

'I am especially proud of the important role the trust's Healthy Lifestyles team is playing in supporting Torbay Council in this vital public health partnership, to ensure people are not only safe and have food and supplies but also staying physically and emotionally well during this very challenging time.'

Steve Parrock, chief executive of Torbay Council, said: 'It was great to welcome Liz to the town hall to see the Shielding Hub in action and to be able to showcase the excellent partnership working between the council and the local NHS.'

Cllr Steve Darling, Torbay Council leader, said: ''The Shielding Hub demonstrates that when times are tough, Torbay pulls together.'

Although Torbay Shielding Hub primarily role is to contact the extra vulnerable identified by the NHS, if you think you fit into this category but have not been identified, you can call the hub on 01803 208200 but you should also speak to your GP.

For general support on accessing services, Torbay Council call centre main number to contact is 01803 207201.