Paignton holiday park wins top award for customer service during Covid-19 pandemic

Family playing ball games outside a chalet at Hoburne Devon Bay

Hoburne Devon Bay staff called every customer to discuss their holiday booking - Credit: Hoburne Devon Bay

A Paignton holiday park has won a national award after being praised by its holidaymakers for its outstanding customer service during the Covid-19 pandemic.

The family-run Hoburne Devon Bay company has been named winner of the Feefo Trusted Service Award, and it’s the third year running Hoburne has received the accolade.

the Feefo Trusted Service Award with five stars and the words 'the Feefo Trusted Service Award winner'

Hoburne Devon Bay company has won the Feefo Trusted Service Award for the third year running - Credit: Submitted

The independent seal of excellence recognises delivering exceptional experiences based on customer feedback.

Complying with lockdown guidelines, Hoburne used its social media channels to provide regular updates and called thousands of its holidaymakers, with every customer receiving a personal phone call to discuss their holiday booking.

John Butters, chairman of the Hoburne Group, said: “In a year that has been challenging for so many of us, our teams have worked extremely hard and we are thankful to all our customers who have been patient and understanding while we have adapted to these changes.

“Despite being thrown into new ways of working, creating office spaces in our homes and working around family life, our teams have continued to offer guests an exceptional customer experience.”

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