How have public services served you through pandemic?

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Healthwatch asking for your views - Credit: Healthwatch

A partnership of local organisations, including the NHS in Devon, Torbay Council and the voluntary sector, is asking the public to share their experiences with using digital or internet services during the COVID-19 pandemic.

The COVID-19 outbreak has been a difficult time for all, including local health, care, wellbeing and community support services such as hospitals, homecare agencies and charity organisations.

These services have had to adapt to help protect the public, their staff, clients and visitors, with many introducing a ‘digital’ way to use their service. This may have involved using technology such as computers, tablets or smartphones to use the service via the internet, not just a phone call.

Now a partnership of these local organisations - including Torbay Council, Healthwatch Torbay, Torbay and South Devon NHS Foundation Trust, Torbay Community Development Trust, Age UK Torbay, Teignbridge Community & Voluntary Services and Eat That Frog – are working together to find out more about people’s experiences with digital ways of using services and the potential barriers they may be facing.

They have collectively created a public survey for people who have tried to use local services, find advice or connect with others ‘digitally’ during the COVID-19 pandemic. It is available to fill out online via

The survey is open to the public until the end of May later this year. Local healthcare consumer champion Healthwatch Torbay will then be independently collating and analysing all data received and creating a final report to share with local providers, commissioners and stakeholders.

Jackie Stockman, Cabinet Member for Adult Services and Public Health in Torbay, said: "With essential services still facing unprecedented challenges, it is really important to share your feedback on what is working well or what may need addressing, as those leading these local services can use your feedback to improve their offer to you.”

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If you require help to fill out this survey, please call Healthwatch Torbay on freephone 08000 520 029. Printed surveys, including an easy-read version, can also be available upon request by calling this number or emailing