Firm is on Cloud Nine - and 10 years old

Torbay Weekly

The last 10 years have seen huge changes in the working environment, none more so than over the last year.

And telecommunications company Ubi, which celebrates its 10th anniversary this year, has kept pace.

Ubi was established by David Collins and Dennis Hobday. Both came from careers in the telecoms industry They decided to establish their own company – Ubi. They initially worked with Baytek Office Solutions, based in their office, supplying their customers with telecommunications services.

David says although it was a leap from paid employment, they felt confident that the business would work. He adds: “We were fortunate to launch ‘under the wing’ of Baytek and we were very grateful to have that relationship."

After a couple of years Dennis decided to leave the partnership, and David continued as the sole partner. The Newton Abbot-based company now has nine employees, and clients in a range of sectors including hospitality, education and B2B professional services, across the south west.

David says the industry has seen many changes over the decade – perhaps the most significant being the move to cloud-based services.

He said: “High quality cloud-based technology has been more important than ever, with people working remotely during the pandemic.

“We moved to cloud ourselves in January last year, looking back, it was very timely as it has enabled us to be able to work remotely and to effectively support our clients throughout the pandemic.”

One of the first things the company did during the first lockdown was to offer support to its clients, reducing their monthly bills wherever possible.

David said: “For us it’s about relationships and the level of customer service and care we offer to our clients – we’re not in it for a quick win.”

And how does David feel the workplace will change – post pandemic?

“I think, that where businesses are able, we will see more flexible working, people combining working from home more often with office-based work."

Looking back, what advice would David give to himself? I’d say, “Follow your instincts a bit more and also, from the early days, perhaps don’t be quite so optimistic with budgets!”