Jody Green, Virgin Atlantic Airlines cabin supervisor and ambassador for the South Devon College Airline Cabin Crew Certificate course

College hoping cabin crew course takes off

Torbay Weekly

As airlines are told to cancel flights this summer to help prevent future travel chaos, a Devon college is hoping a new Airline Cabin Crew Certificate will take off.

The course, at South Devon College, was grounded at the start of the pandemic but is ready to fly again and train up the next generation of cabin crew.

Students will be able to develop their skills, knowledge and understanding of working in the industry through classroom-based lessons and practical assessments and exams.

Emily Terry and Ashleigh McCormack in the simulated cabin at South Devon College
Emily Terry and Ashleigh McCormack in the simulated cabin at South Devon College

Jody Green, a cabin supervisor and onboard manager for Virgin Atlantic Airlines says working as part of a cabin crew offers so many opportunities.

“You get to travel, meet new friends and after 25 years I am still enjoying it,” she said. “It’s more than just serving teas and coffees. When you’re at 35,000 feet, you’re the hospital, the ambulance service, the fire brigade, the chef, you have to amalgamate all those roles into one.”

Jody, who completed her Level 4 Hospitality Manager qualifications at University Centre South Devon says people are excited to get back on flights again.

“We need to recruit, bring on lots of new talent.”

Jessica Bradley practising the oxygen mask procedure
Jessica Bradley practising the oxygen mask procedure

The Airline Cabin Crew Certificate at South Devon College is a two-year course with topics including, customer service safety and security procedures, weather effects and responding to emergencies.

Angela Blacker, Programme Coordinator Tourism, Hospitality and Catering at South Devon College agrees that cabin crew is a fantastic career option for those who want to embark on a fulfilling career whilst travelling the world.

She said: “There’s never been a better time to train as employers look to recruit staff as demand grows, so enrolling on this course offers a real opportunity to get into employment in an exciting sector with plenty of scope for career development, as Jody’s story shows.”

Topics covered will include industry terminology, health, safety and security procedures, customer service, selling skills, making passenger announcements, responding to emergencies, weather effects and customer comfort. Further training will be provided in First Aid and passenger conflict management, and you will be offered regular health and well-being activities.