Never ask your staff to do something you wouldn't do yourself.
The old adage has worked well for many a good boss and it is obviously something that Mike Watson believes in even if it meant driving a double decker bus.
Mike, managing director of Stagecoacch South West, drove a shift in service for the first time in five years. He said: "'Back to the floor’ is a term so often thrown out there but this is truly from where your inspiration as a leader comes from.
"You see how amazing your customers are and how much they appreciate the service given by your staff.
"The levels of concentration needed day in day out and knowing where to find things on the ticket machine, manage hygiene during a pandemic and look after our customers - hats off to my staff who are dedicated to doing this on a day to day basis."
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