Katrine Harrington at the TIC

All you need to know is waiting here for you - with a smile

Torbay Weekly

The English Riviera BID Company operates the award-winning English Riviera Visitor Information Centre which is situated on Torquay harbour where Katrine Harrington is among the staff waiting with all the holiday information you need – and a beaming smile.

Torquay harbour side has convenient pay and display parking close by and the centre offers a range of services including a good range of Devon information leaflets, brochures and maps, plus information on local events, local weather, forecasts, visitor attraction information, accommodation booking, theatre and event tickets.

The centre is situated on the ground floor making it easily accessible for wheelchair users. There is also a hearing loop, should you require help in this area. Staff can advise on the hire of a mobility scooter, wheelchair or help you to find accessible accommodation. RADAR keys are also on sale.

There is also a range of useful Information Fact Sheets including details of tour guides, local history, dancing venues, dog friendly places, churches, doctors surgeries/health information and much more.

The service proudly holds the 2019 Silver South West Tourism Excellence Award  for Visitor Information Centre of the Year, 2019 Gold Visit Devon Award for Visitor Information Service of the Year, 2014 Visit England Silver Award for Visitor Information Provider of the Year and 2014 South West Gold Award for Tourist Information Service of the year in addition to the Visit Britain Partnership Award for Service and Quality. All staff undergo ongoing training, including the Welcome English Riviera Customer Service Course, Welcome International and Welcome All.

‘Excellent service. Best I have had from an information centre’, ‘The most helpful, friendly and efficient staff encounter, a wonderful service’.

‘Excellent service – went well beyond!’

Just a few of the glowing references…

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